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For generations governments have sought to simplify the benefits system. Universal Credit was the latest attempt, which was supposed to make life better for claimants, but the system has been heavily criticised for a catalogue of errors.

I wanted to share this story because it demonstrates the importance of direct payments from tenants in receipt of Universal Credit to Private Rented Sector (PRS) landlords. Not only does it give landlords peace of mind, it also safeguards tenancies, ultimately preventing homelessness.